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Find responses to some commonly asked questions.
About Our Products (skins, cases & more)
GelaSkins are low-profile, laminated vinyl decals designed to protect and personalize portable electronic devices. Made from a patented 3M material, GelaSkins provide protection against scratches and everyday wear-and-tear. The adhesive is re-positionable, and will not leave any residue upon removal. Air channels in the material aid in applying skins to any device by allowing air bubbles to smooth out easily.

GelaSkin Application & Re-application (Watch Video)
Although 3M has created this adhesive to be re-positionable and removable, it is not designed to be re-used. We've had many customers tell us they've reused their GelaSkins with great success! If you wish to reuse a skin, we recommend peeling it back carefully to avoid stretching and storing it on its original protective backing, and pressed flat (i.e. under a book).
Can't Find a GelaSkin for your Device?
We carry GelaSkins to cover a wide variety of portable electronic devices including over 100 mobile phone models, laptops of any size, and more. Don't see your device? Click here to suggest it to us.
The HardCase is a tough polycarbonate case made to protect iPhones and impact damage and everyday wear-and-tear. Simple to install and remove, the one-piece snap-on construction holds tight for maximum protection. The HardCase allows for easy access to buttons and is compatible with charging cables and screen protectors.

Putting on and removing your HardCase (Watch Video)
GelaScreen Screen Protectors
GelaScreens are premium crystal film kits designed to defend your display from daily abuse. Each kit includes a microfiber cloth to clean the surface of your display and allow easy, lint-free application
Giclée Art Prints
Our art is printed using the finest archival quality Ultrachrome K3 inks. We use a heavyweight, Hahnemühle 90% bamboo paper (a renewable resource). The prints are bordered with white, making them ready to frame or hang on their own.
Billing, Shipping & Returns
How much is shipping?
We ship pretty much everywhere! To find out if we ship to your country (and how much it will cost) find it in the drop-down menu below.
- Up to 10 business days
- No tracking available
UPS Standard - $6.75
- 4-6 Business days
- Trackable at UPS.com
- No PO Boxes
UPS Expedited - $14.95
- 1-3 Business days
- Trackable at UPS.com
- No PO Boxes
- 4-6 Business days
- Trackable at UPS.com
- No PO Boxes
UPS Expedited - $14.95
- 1-3 Business days
- Trackable at UPS.com
- No PO Boxes
- 4-6 Business days
- Trackable at UPS.com
- No PO Box, APO/FPO's
UPS Expedited - $14.95
- 2 Business days
- Trackable at UPS.com
- No PO Box, APO/FPO's
- Up to 15 business days
- No tracking available
UPS Standard - $7.95
- 4-6 Business days
- Trackable at UPS.com
- No PO Box, APO/FPOs
UPS Expedited - $14.95
- 2 Business days
- Trackable at UPS.com
- No PO Box, APO/FPOs
- Up to 15 business days
- No tracking available
UPS Standard - $7.95
- 4-6 Business days
- Trackable at UPS.com
- No PO Box, APO/FPOs
UPS Expedited - $14.95
- 2 Business days
- Trackable at UPS.com
- No PO Box, APO/FPOs
- 4-6 Business days
- Trackable at UPS.com
- No PO Box, APO/FPO's
UPS Expedited - $14.95
- 2 Business days
- Trackable at UPS.com
- No PO Box, APO/FPO's
- Up to 20 business days
- No tracking available
- May incur import charges, check with local customs
UPS - $19.95
- 4-6 Business days
- Trackable at UPS.com
- May incur import charges, check with local customs
- Up to 20 business days
- No tracking available
- May incur import charges, check with local customs
UPS - $19.95
- 4-6 Business days
- Trackable at UPS.com
- May incur import charges, check with local customs
- 4-6 Business days
- Trackable at UPS.com
- May incur import charges, check with local customs
Customs charges & import taxes
GelaSkins is not responsible for any additional import taxes or custom charges that may be incurred on international shipments. Each country has different policies. For more information on charges you may expect, contact your local customs office prior to ordering your GelaSkins. We cannot mark international shipments as gifts or samples.
How we ship our products
Skins are shipped with UPS or Standard Post in a sturdy cardboard envelope. You will be offered the choice of carrier and associated costs before you complete your order. UPS includes tracking, while Standard Post does not.
How long does it take?
When choosing a shipping method, please be sure to account for processing time in addition to the stated shipping times. After you place your order, we do our best to get it out the door within 2 business days. For large or bulk orders, processing times may be slightly longer.
We ship from our Toronto, Canada headquarters!
Our products are lovingly made by our awesome hand-picked team here in our World Headquarters. While our facility is not open to the public, nor are we equipped to handle pick-ups, we do offer a special shipping rate to locals. Just give us a call or drop us a line for details!
How do I check the status of my order?
Visit our Track My Order page and use the Order ID from your email receipt. Follow the instructions to check the status of your purchase and to track your package.
Our Return Policy
Any unused, unopened product can be returned for refund or exchange within 30 days of receipt, no questions asked. Custom skins cannot be refunded, but can be returned for credit. To begin the return process, please visit our Returns Page. You'll need your order number and email address to proceed.
Methods of payment & billing information
We accept major credit cards and PayPal. Signing up for a PayPal account is easy, and you don't need to have a credit card. Visit PayPal for more information.
If you're experiencing issues with entering your credit card, double-check that all of the information is exactly as it appears on your card. If everything is correct, your card type could be an issue (some debit and gift cards are not accepted by our payment processor), or it could be a restriction on cross-border purchases (don't forget, we're in Canada). You'll want to contact your credit card provider for further assistance.
If an additional small fee appears on your credit card statement, it was likely charged by your credit card provider for cross-border transactions. We only charge the amount stated on your receipt.
Bulk discounts
If you are ordering custom products (GelaSkins or The HardCase) in excess of 10 pieces in one order, you qualify for a sweet discount. The discounts are:
10-24 pieces = 35% off
25-59 pieces = 50% off
60-100 pieces = 60% off
Your custom order can contain a mix of designs and devices. Please note that our stock designs do not qualify for this pricing.
We also offer competitive wholesale pricing on orders over 100 pieces (per device and design). For more information, please contact us.
Ordering and promotions
When placing your order, please be sure to hit the "Submit" button at the confirmation stage or your order will not be completed. If you are having trouble with your order, please don't hesitate to contact us.
To take advantage of our ongoing 'Buy 3, Get 1 Free' promotion, add 4 items to your cart and one will automatically be discounted. To be informed about our special and seasonal promotions, sign up for our newsletter or join us on Facebook or Twitter.
Our Gallery, Artists & Art
Our art & selection process
Since 2005, we've been carefully curating our gallery of great art that we love. Our library of over 1000 works includes designs to appeal to any taste - classic paintings, pretty patterns, lowbrow art, graffiti, comics and everything in between!
Our artists
We work with some of the world's best creative minds, including contemporary illustrators, renowned master painters and charitable organizations. Our family of global artists earn commission on every piece we sell, helping to promote independent art everywhere.
Becoming a GelaSkins artist
So you're interested in becoming one of our artists? To be considered, contact us with your details. You can upload a couple images of your work, and a link to your site or portfolio. If it catches our fancy, we'll be in touch.
Our Website & Wallpapers
Designing your own with our customizer tool
Our handy-dandy custom tool allows anyone to easily turn family photos, personal art or company logos into skins or cases. Check out the Create Your Own section to upload your images and watch a video to help you get started. No design skills necessary!
When uploading an image use file types jpg, png, or gif. Make sure the file is 300 dpi and at least 1600px wide for iPods/phones, and at least 4000px wide for larger devices.
Check your preview carefully before checking out. Custom skins and cases are produced just as you have created them online. We don't change a thing. If it's blurry in the preview, it will definitely be blurry in print. Be sure you are happy before you submit!
Laying out stock art on a device with our customizer tool
So one of our images isn't available for your device? That's OK! Mark the image as a favourite by clicking the little heart beside it in the gallery. Your favourites are available to you in the Create Your Own section, so you can create the skin of your dreams! Be sure to use the art through the Favourite function. Any other unlicensed means of obtaining the image will be denied and refunded after ordering.
Getting matching wallpapers for your device
Wallpapers are available for most devices, lining up seamlessly with skins and allowing you to create a wrap-around design. Wallpapers are emailed as soon as your order is shipped. For our catalogue skins, you can find the wallpapers on the same page where you purchased your skin or case.
The text entered during the Create Your Own process is for the packaging of your GelaSkins only and will not appear on the actual wallpaper file. The skin will arrive with the text printed on the physical wallpaper depiction.
You can also download our free iOS app from the App Store or our Android app from the Android Market. Get access to our entire library of great art, right at your fingertips.
Get in Touch With Us
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How can we help? • General Inquiries• Order Inquiries• Business Inquiries• Artist Inquiries• Media Inquiries |
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